SurveySensum

APRIL 28, 2025

Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? What is Voice of Customer (VoC)? When businesses fail to listen to their customers, frustration builds, leading them to switch to competitors.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

DECEMBER 24, 2024

Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Voice of the Customer Tools Listen to your customers from various touchpoints, analyze feedback, and decide quickly on the options for improvement to drive business growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Adrian Swinscoe

OCTOBER 12, 2023

Nate joins me today to talk about the recent […] The post Brands don’t need more feedback or survey data to better understand their customers – Interview with Nate Sanders of Artifact first appeared on Adrian Swinscoe. Today’s interview is with Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company.

Unstructured Data 100

Unstructured Data Customer Experience Artificial Intelligence Business Growth 100

Execs In The Know

DECEMBER 6, 2021

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. 2: Uncover Key Irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Simply put, the organizations that prosper will connect the experiences of customers and employees to understand the cross impact and subsequently drive improvement, identify best practices, and spur business growth. 2: Uncover Key Irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52