Retently

NOVEMBER 6, 2018

Close the loop with your respondents. Closing the loop with your respondents. An easy way to close the feedback loop is to ask open-ended questions and explain how you plan to act on the valuable information your respondents share. Manage NPS Campaigns Easily and Affordably with Retently.

Net Promoter Score 72

Net Promoter Score NPS Close the Loop Text Analytics 72

ClearAction

MARCH 24, 2017

Critical moments of truth — any juncture between the company and customer where dissatisfaction may lead to customer defection — should be monitored to ensure safety zone performance, yet we should present them to business managers in ways that create insatiable appetite for VoC.

VOC 48

VOC CXM Close the Loop Voice of the Customer 48

SurveySensum

SEPTEMBER 24, 2024

Zendesk Zendesk is a cloud-based customer service and engagement platform that helps businesses manage customer relationships, track interactions, and improve overall customer experience. The platform provides a wide range of tools that help businesses streamline their customer service processes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

SEPTEMBER 19, 2024

Pros Competitive Intelligence Sentiment Analysis Social media monitoring and management Cons The website can get slow at times AI capabilities are not robust enough Pricing : Contact Reputation for detailed pricing. It helps customer success teams track customer health, manage interactions, and ensure a positive experience for customers.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52