Hodusoft
JANUARY 30, 2025
Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.
CX Accelerator
JUNE 8, 2020
In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. That’s why ,, Schulbert Koleka , Business Manager at Standard Bank Malawi, recommends, “Initiate the conversation. Use your product. Surf the website.
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Customer Service Life
NOVEMBER 5, 2018
Instructional design- There’s an entire science around instructional design — and while it would be nice for every contact center to have someone with a masters degree in the topic (like FCR), that may not be practical. The post 8 Essential Features for your Contact Center LMS appeared first on Customer Service Life.
Fonolo
MAY 17, 2017
Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?
CX Accelerator
JANUARY 11, 2021
Expanding on the idea that EX drives CX, , Schubert Koleka , Business Manager at Standard Bank Malawi shares: What I learned from him is that it is possible to have fun and make money for your company at the same time. Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn.
CX Accelerator
JUNE 8, 2020
In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. That’s why ,, Schulbert Koleka , Business Manager at Standard Bank Malawi, recommends, “Initiate the conversation. Use your product. Surf the website.
Hodusoft
NOVEMBER 27, 2024
So, without further ado let’s dive right into the blog post and understand why customer loyalty is the Holy Grail to business success. Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? Read on and thank us later!
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