Zendesk

AUGUST 10, 2021

Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. Business management and finance. Remember: prospecting is a numbers game. To refocus, it’s worth remembering that sales is a numbers game. Streamline your prospecting with a CRM.

Sales 104

Sales Social Media Gaming Start-ups 104

Hodusoft

NOVEMBER 27, 2024

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? When businesses manage to win their customers’ loyalty, they form a strong bond with them. You shouldn’t.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

DECEMBER 2, 2024

Additionally, data customization is challenging, and even admins cannot modify CRM connectors set by other users, restricting overall flexibility. It is an easy-to-use survey software that allows you to manage surveys across all possible modes of delivery: telephone ( CATI ), online (CAWI), offline (CAPI), or a mixed approach.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Retently

AUGUST 5, 2024

Consolidation SMBs often opt for consolidated tools because they lack the resources to manage a separate tool for every function. Integrating NPS into their CRM or incorporating CSAT into their helpdesk system helps them streamline operations and save costs. User Reviews : Users rave about Retently’s simplicity and effectiveness.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

Fonolo

MAY 17, 2017

A Workforce Management (WFM) solution. Workforce management software is an umbrella term for any software that helps a business manage its employees. WFM solutions help to alleviate this with a wide range of tools around labor scheduling, vacation management, and other HR-related activities. Gamification.

Contact Center 70

Contact Center Technology Technology CRM 70

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Promoting a digital-first mentality throughout the contact center.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Gainsight

FEBRUARY 10, 2025

Customer Success Platforms (CSPs) can be a game-changeror a total headache. For larger businesses managing hundreds of accounts, theyre indispensable. By integrating directly with communication channels like email, Slack, CRM, and more, it instantly surfaces risks, opportunities, and patterns hidden in customer interactions.

AI 52

AI Compliance Artificial Intelligence Data Entry 52