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Building Customer Loyalty: Insights and Best Practices for Transforming Your Business

Hodusoft

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? When businesses manage to win their customers’ loyalty, they form a strong bond with them. You shouldn’t.

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CRM 2.0: Leveraging Generative AI for Personalized Customer Experiences

SugarCRM

Recently, generative AI has revolutionized how businesses manage customer relationships with customers. The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX). What Is Generative AI?

CRM 26
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Best NPS Software for B2B Businesses in 2024

Retently

Consolidation SMBs often opt for consolidated tools because they lack the resources to manage a separate tool for every function. Integrating NPS into their CRM or incorporating CSAT into their helpdesk system helps them streamline operations and save costs. Many appreciate how easy it is to set up and how insightful the analytics are.

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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. This sort of data-driven approach to business relationships is still relatively new, though. Click here to take the 2023 State of CRM survey.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Key components of call center management Key metrics to evaluate the success of call center management Challenges in call center management Best practices for efficient call center management Trends in call center management An Understanding of Call Center Management What is Call Center Management?