Bill Quiseng

NOVEMBER 1, 2023

George Washington was the first President of the United States. Of course, George Washington. QUI TAKEAWAY: Customer service is what you do for your customers. Customer experience is how your customers feel about what you did. Customers pay for their experience, not your product or service.

CXM 97

CXM CX Customer Journey Map Sports 97

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Micah even discusses how technology has and will change the guest experience.

Hospitality 133

Hospitality Hospitality Retail Engineering 133

Customer Bliss

JUNE 20, 2018

Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Though he’s only been in this position for less than a year, Shawn is responsible for improving the experience of the hospital which spans both patient and caregiver experience, and the overall quality and safety aspect of the health care center.

Hospitality 57

Hospitality Hospitality Healthcare CX 57