Zendesk

APRIL 1, 2022

CS Ops supports both customer success managers (who proactively ensure buyers are reaching their goals) and customer service teams (whose success depends on solving problems quickly and accurately). CS Ops enables support agents and CSMs to do what they do best: connect with customers. Lower customer retention costs.

Customer Service 97

Customer Service CRM Customer Retention Customer Acquisition 97

Hodusoft

NOVEMBER 27, 2024

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? Customer loyalty indeed results in robust relationships with customers. You shouldn’t.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Hodusoft

JANUARY 30, 2025

Enhanced Customer Experience Omnichannel contact center software ensures a seamless and consistent experience for customers across all communication channels. By unifying customer interactions and providing customer service agents with real-time access to interaction history, companies can deliver personalized and efficient support.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Gainsight

AUGUST 26, 2024

In today’s customer-centric world, relying on a single customer management tool is like Batman gearing up for action without the Batmobile to get him there. Enter the super-duo of customer management systems: Customer Relationship Management (CRM) and Customer Success Platform (CSP).

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

Gainsight

AUGUST 26, 2024

This tag team will elevate your customer strategy from the minor leagues to the big leagues, ensuring every interaction is smooth, strategic, and set for success. Picture your business as the latest Marvel blockbuster—sure, Spider-Man is cool on his own, but it’s the Avengers that save the day. Your CSP’s got your back.

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

SugarCRM

SEPTEMBER 3, 2020

Unfortunately, establishing and maintaining customer relationships presents a challenge that many organizations struggle to overcome. Customer Relationship Management (CRM) technology changes all that. This is particularly true if the communications are personalized, relevant and meaningful.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

Comm100

MARCH 8, 2017

Follow her today on Twitter to make sure that your company is doing everything it can to improve the experience and the lives of its customers. Shapiro is a customer retention expert, who founded The Center for Client Retention. RachardRShapiro. Kate Leggett. kateleggett. Bob Thompson. Bob_Thompson.

Customer Service 0

Customer Service Start-ups Sports Social Media 0