Business Management Customer Relationship Customer Retention 
Intercom, Inc.
JULY 1, 2020
Customer retention. Retention is one of the most important bottom-line metrics for any SaaS or subscription-based business to measure. At Intercom, this is the Holy Grail metric we use to measure the impact of our customer training, webinars, and more, which are all a key part of our proactive support strategy.
Intercom, Inc.
MARCH 16, 2021
Preemptively identify recurring customer issues. But when your team is so busy managing day-to-day reactive conversations you may be wondering how you’ll find time to identify recurring customer questions and pain points, so you can begin proactively resolving issues. Customer retention.
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Zendesk
APRIL 1, 2022
CS Ops supports both customer success managers (who proactively ensure buyers are reaching their goals) and customer service teams (whose success depends on solving problems quickly and accurately). CS Ops enables support agents and CSMs to do what they do best: connect with customers. Lower customer retention costs.
SurveySensum
DECEMBER 30, 2024
Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives?
Hodusoft
NOVEMBER 27, 2024
Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? Customer loyalty indeed results in robust relationships with customers. You shouldn’t.
Gainsight
AUGUST 26, 2024
Enter the super-duo of customer management systems: Customer Relationship Management (CRM) and Customer Success Platform (CSP). Together, this dynamic duo can transform how your business handles customer relationships and long-term customer success. What Does a CRM Do?
Hodusoft
JANUARY 30, 2025
Enhanced Customer Experience Omnichannel contact center software ensures a seamless and consistent experience for customers across all communication channels. By unifying customer interactions and providing customer service agents with real-time access to interaction history, companies can deliver personalized and efficient support.
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