Intercom, Inc.

MARCH 16, 2021

Preemptively identify recurring customer issues. But when your team is so busy managing day-to-day reactive conversations you may be wondering how you’ll find time to identify recurring customer questions and pain points, so you can begin proactively resolving issues. Educate customers on new features.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Hodusoft

NOVEMBER 27, 2024

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? Customer loyalty indeed results in robust relationships with customers. Customer loyalty cannot be bought. You shouldn’t.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

DECEMBER 30, 2024

Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Hodusoft

JANUARY 30, 2025

Some of the key features to look for include- Omnichannel : According to a report, more than 90% of businesses are using an omnichannel strategy at this date or are planning to have one soon. SMS Broadcasting: Using SMS broadcasting process, businesses can send bulk SMS messages to a large audience simultaneously.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52