SurveySensum

DECEMBER 30, 2024

Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Zendesk

APRIL 1, 2022

CS Ops enables support agents and CSMs to do what they do best: connect with customers. Over time, an effective CS Ops team contributes to the following business improvements. Lower customer retention costs. When CS Ops boosts CSM and agent efficiency, it lowers customer retention costs.

Customer Service 97

Customer Service CRM Customer Retention Customer Acquisition 97

SurveySensum

DECEMBER 2, 2024

Qualtrics CoreXM Large enterprises focused on advanced surveys Advanced survey customization Drag-and-drop survey design Mobile support Can collect customer data from various sources Contact for pricing details 4.4 Users can customize surveys tailored to their branding needs with extensive options.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Hodusoft

NOVEMBER 27, 2024

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? Customer loyalty indeed results in robust relationships with customers. Here are some key metrics and insights commonly used to assess customer loyalty: 1.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

SEPTEMBER 19, 2024

Pros Competitive Intelligence Sentiment Analysis Social media monitoring and management Cons The website can get slow at times AI capabilities are not robust enough Pricing : Contact Reputation for detailed pricing. It helps customer success teams track customer health, manage interactions, and ensure a positive experience for customers.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52