Hodusoft

NOVEMBER 27, 2024

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? Customer loyalty indeed results in robust relationships with customers. Here are some key metrics and insights commonly used to assess customer loyalty: 1.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

DECEMBER 2, 2024

It is an easy-to-use survey software that allows you to manage surveys across all possible modes of delivery: telephone ( CATI ), online (CAWI), offline (CAPI), or a mixed approach. The ability to manage surveys through so many different modes of delivery is a game-changer, don’t you think?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Fonolo

JANUARY 14, 2020

With more than 100,000 visitors a month from over 200 countries around the world, CustomerThink is a hub of resources for the customer support professional. It’s one of our favorite places to learn about every facet of consumer-first business management. Top Pick: Quality assurance guidelines for call center managers.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Comm100

MARCH 8, 2017

From helpful articles and videos, to truisms about the industry, Shep Hyken’s Twitter game is as strong as ever in 2017. Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Gainsight

SEPTEMBER 25, 2024

This collaboration represents an unprecedented step forward for Gainsight, integrating our AI-powered customer success platform directly into SAP Sales Cloud. And that’s why I couldn’t wait to explain why it’s going to fundamentally reshape how businesses manage customer success across the globe!

AI 52

AI Manufacturing Sales Gaming 52

Gainsight

SEPTEMBER 25, 2024

This collaboration represents an unprecedented step forward for Gainsight, integrating our AI-powered customer success platform directly into SAP Sales Cloud. And that’s why I couldn’t wait to explain why it’s going to fundamentally reshape how businesses manage customer success across the globe!

AI 52

AI Manufacturing Sales Gaming 52

SurveySensum

SEPTEMBER 5, 2023

These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52