Beyond Philosophy

FEBRUARY 6, 2019

In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Making a Business Case for CX Must Be a Priority.

Customer Experience 154

Customer Experience Social Media Gaming Education 154

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

Customer Think

JULY 23, 2024

Introduction Have you ever wondered how some businesses manage to stay ahead of the consumers’ thoughts? In the current business landscape, responding to dynamic customer expectations is crucial. Personalization has evolved into a pivotal strategy for boosting sales and enhancing customer satisfaction.

Customer Experience 52

Customer Experience Customer Satisfaction Customer Expectations Business Management 52

Fonolo

JANUARY 14, 2020

When it comes to customer service and experience content, Shep is the Godfather. . And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

TeamSupport

JANUARY 18, 2024

TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. TeamSupport is a tool that helps businesses manage, track, and resolve customer support tickets efficiently. It's designed to streamline workflows, improve communication, and enhance customer satisfaction.

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Beyond Philosophy

JULY 12, 2016

Earl Sasser, and Leonard Schlesinger in 1994 in Harvard Business Review, and in a 1997 book by the last three authors, can essentially be explained as follows: It is a theory of business management which links employee satisfaction to customer loyalty and profitability. higher levels of profit, which leads to….

Customer Loyalty 68

Customer Loyalty Customer Satisfaction Customer Retention Customer Experience 68

SurveySensum

DECEMBER 2, 2024

SurveyOL Another robust Confimit alternative is SurveyOL gives you the power to extract actionable insights across a variety of areas, from customer satisfaction to product feedback and employee engagement, with no restrictions on the number of questions, collectors, or responses.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Zendesk

APRIL 1, 2022

They work closely with support and success teams to track relevant customer metrics and identify which KPIs are most in need of improvement. Consider measuring customer satisfaction. CS Ops often compiles the CSAT survey, decides when and how it should be sent to customers, and assembles an improvement plan based on the results.

Customer Service 97

Customer Service CRM Customer Retention Customer Acquisition 97

Helpt

JANUARY 16, 2024

Outsourcing is a strategic move that aligns with the need for efficient, responsive support, crucial for sustaining customer satisfaction and staying competitive in a fast-paced market. The Case for Embedded Help Desk Embedded help desk represents a paradigm shift in how businesses manage their technical support needs.

Customer Satisfaction 52

Customer Satisfaction Business Operations Customer Relationship Business Growth 52

Bill Quiseng

NOVEMBER 1, 2023

Customer loyalty is how your customers feel about what you did again and again. Customers pay for their experience, not your product or service. Business management expert and author @Tom Peters said, “Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms.

CXM 97

CXM CX Customer Journey Map Sports 97

Hodusoft

JULY 13, 2023

ISPs, ITSPs, and MSPs can onboard new customers without worrying about any limitations. Higher customer satisfaction What comes to your mind when you hear the word ‘unlimited extensions’? With all these traits, customer satisfaction is a natural byproduct.

Customer Satisfaction 59

Customer Satisfaction Start-ups Contact Center CRM 59

SurveySensum

SEPTEMBER 30, 2024

Freshworks Freshworks is a comprehensive customer support and help desk software designed to help businesses manage and streamline their customer service operations. It provides tools for handling customer inquiries, managing support tickets, and tracking interactions across multiple channels.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SugarCRM

SEPTEMBER 3, 2020

Unfortunately, establishing and maintaining customer relationships presents a challenge that many organizations struggle to overcome. Customer Relationship Management (CRM) technology changes all that.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Retently

NOVEMBER 6, 2018

Because measuring customer satisfaction using NPS is an ongoing process , you’ll need to resend your NPS survey every three to six months to keep track of changes and view long-term progress. Manage NPS Campaigns Easily and Affordably with Retently. Scheduling a New Survey to Be Delivered Every Three to Six Months.

Net Promoter Score 73

Net Promoter Score NPS Close the Loop Text Analytics 73

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Evaluate features.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

MAY 14, 2024

For businesses managing large volumes of transactions or user interactions, this is indispensable. Storing and analyzing customer feedback becomes not just an operational task but a strategic advantage when databases are tuned to listen to the voice of the customer.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

SugarCRM

FEBRUARY 16, 2021

Subscription opportunities usually involve several calls, meetings, reminders, and time, but Sugar Sell ’s Renewals Console can help your sales representatives follow through with all their renewal opportunities, contributing to higher levels of customer satisfaction and ROI. Subscription-Based Business Management.

Sales 26

Sales CX Customer Satisfaction Start-ups 26

Comm100

FEBRUARY 6, 2018

Its mission is simple — help companies of all sizes provide quality customer experiences, regardless of channel. Comm100’s live chat tool is designed to help businesses of all sizes and industries improve customer satisfaction rates, and engage with their customers in real time.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

Beyond Philosophy

JANUARY 12, 2023

Consider the following data: The American Customer Satisfaction Index has been at its lowest point for 17 years. From 2010 to 2019, two-thirds of organizations did not improve their customer satisfaction, while all the effort went into improving Customer Experience. It’s the same with customer experience.

CX 78

CX Artificial Intelligence Engineering Customer Satisfaction 78

Hodusoft

JANUARY 22, 2025

The award-winning IP PBX software is equipped with a wide array of business management features that can prove to be highly useful for MSPs. That’s because an MSP serves many clients and it needs to manage each of them as efficiently and effectively as possible.

Invoicing 52

Invoicing Omnichannel Compliance Sales 52