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Micah Solomon is a customerservice and marketing speaker, strategist, and author of the book, High-Tech, High-Touch CustomerService. Ever since reading his book, I have been following his customer experience articles on Forbes. Filed under: CustomerService.
Let’s be revolutionary to transform CX Into CXM, customerservice to customer CARE, and customerservice training to an education in customer CARE or customer CARE University. George Washington was the first President of the United States. Of course, George Washington. Neil Armstrong.
Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Here, he learned to improve customer care (improving valet functions, front desk experience, etc.) What happens when one moves from hospitality to healthcare? while also complying with standard healthcare operations and regulations.
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