SurveySensum

DECEMBER 30, 2024

Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

ClearAction

MAY 28, 2015

Perhaps it’s because of stats like: 90% of executives say that customer experience is central to their strategies , but a whopping 86% don’t expect to see a significant uplift in business results from it. Too much company-centered thinking and not enough customer-centric business management.

Customer Experience 110

Customer Experience Social Media Customer Experience Management Customer Journey Map 110

Zendesk

APRIL 1, 2022

When do you need a customer operations manager or team? If your customer success and/or support staff are too busy managing customer needs to handle any operational tasks, it’s time to consider adding a customer success operations manager or team.

Customer Service 97

Customer Service CRM Customer Retention Customer Acquisition 97

Hodusoft

NOVEMBER 27, 2024

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? Customer loyalty indeed results in robust relationships with customers. You shouldn’t.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

ClearAction

AUGUST 21, 2016

Perhaps it’s because of stats like: 90% of executives say that customer experience is central to their strategies , but a whopping 86% don’t expect to see a significant uplift in business results from it. Too much brand-centered thinking and not enough customer-centric business management.

Customer Experience 54

Customer Experience Social Media Customer Journey Map B2C 54

SurveySensum

SEPTEMBER 24, 2024

SurveyMonkey SurveyMonkey is a robust online survey tool that allows businesses and individuals to launch surveys, collect responses, analyze data, and ultimately take data-driven action that impacts the bottom line. The platform provides a wide range of tools that help businesses streamline their customer service processes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

ProProfs

AUGUST 10, 2017

It goes without saying that a business owner who respects oneself and clients is supposed to have a support center to provide customers with the highest level of assistance and avail oneself of this incredible information source for a proper business management at the same time. Data Analysis.

Customer Satisfaction 69

Customer Satisfaction Net Promoter Score NPS Start-ups 69