SurveySensum

DECEMBER 30, 2024

If youre looking for advanced features, greater scalability, or a platform that aligns better with your unique customer needs and long-term CX goals, there are alternatives to CustomerGauge that may better suit your specific customer needs and long-term CX goals. What is CustomerGauge? Need a helping hand?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Hodusoft

NOVEMBER 27, 2024

That’s why, even though customer satisfaction is nice to have, it is simply not good enough. Customer loyalty is the key. It is a must-have for any type and size of business. Customer loyalty indeed results in robust relationships with customers. Customer loyalty cannot be bought. You shouldn’t.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

SEPTEMBER 24, 2024

DIY Capabilities : The tool lacks robust customization capabilities which makes it difficult for users to make edits to surveys. Users can also get started with the free version, to explore the tool, where they get 25 survey responses, website integrations, unlimited surveys, unlimited users, and unlimited questions.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

SEPTEMBER 19, 2024

Affordability : Zykrr is not a cost-effective customer feedback tool, meaning it is not an ideal choice for small to medium-sized businesses. CX Consultation : New to the world of CX and need assistance? Text Analytics : So, you have gathered the data via surveys, what’s next? Well, forget it with Zykrr.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 30, 2024

It’s time to create lucrative and many survey designs without the concern of hidden costs. LitmusWorld is a CX tool that offers basic DIY capabilities for managing surveys and touchpoints. It provides tools for handling customer inquiries, managing support tickets, and tracking interactions across multiple channels.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Retently

AUGUST 5, 2024

It’s often praised for its flexibility and the ability to create detailed, customized surveys. Yet, it can be expensive for businesses that need advanced features or multiple users. It has limited customization options in lower-tier plans and limited analytics.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SurveySensum

DECEMBER 2, 2024

Qualtrics CoreXM Large enterprises focused on advanced surveys Advanced survey customization Drag-and-drop survey design Mobile support Can collect customer data from various sources Contact for pricing details 4.4 Users can customize surveys tailored to their branding needs with extensive options.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52