Business Management CX Predictive Analytics 
Hodusoft
NOVEMBER 27, 2024
It is a must-have for any type and size of business. In the words of Shep Hyken, world-renowned customer service and CX expert, researcher, award-winning keynote speaker, and a New York Times and Wall Street Journal bestselling author, “There is a big difference between a satisfied customer and a loyal customer.
SugarCRM
APRIL 30, 2024
Recently, generative AI has revolutionized how businesses manage customer relationships with customers. The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX).
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Retently
AUGUST 5, 2024
The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. Automation workflows streamline feedback processes, saving time and resources, which is key for businesses managing larger customer bases.
Hodusoft
JUNE 7, 2024
As per a report by Gartner , companies that prioritize customer satisfaction with growth, margin, and profitability are more likely to experience customer successes, and have 29% higher chance of securing CX budgets. Call center management is a process using which businesses manage the daily operations of their call centers.
SugarCRM
MAY 25, 2023
Prioritization of the Customer Experience by Enabling Personalization and Personalized Experiences According to a recent SugarCRM research report , 73% of customers agree that the customer experience (CX) helps drive their buying decision, and 86% say they will pay more if it means getting a better experience.
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