Intercom, Inc.

MAY 12, 2021

When you’re busy managing inbound queries, it can be tricky to uncover recurring topics and themes in the questions that are reaching your team. To make it easier, we’ve added Conversation Topics to our reporting suite – a machine-learning powered engine for analyzing your customer conversations.

Gaming 118

Gaming Machine Learning Start-ups Engineering 118

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Machine learning-based methods, like deep learning algorithms, utilize vast datasets to train models that can automatically identify sentiment.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

DMG Consulting

MAY 16, 2019

Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance. Their initial value proposition is that they allow business managers to easily and rapidly create mini-applications and automations.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

DMG Consulting

JANUARY 4, 2019

Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance. Their initial value proposition is that they allow business managers to easily and rapidly create mini-applications and automations.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

TeamSupport

JANUARY 18, 2024

TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. TeamSupport is a tool that helps businesses manage, track, and resolve customer support tickets efficiently. Boost Your Business with TeamSupport TeamSupport can be a game-changer for your business.

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Retently

AUGUST 5, 2024

The ability to easily interpret data and implement changes can be a game-changer for small businesses looking to improve customer satisfaction. Automation workflows streamline feedback processes, saving time and resources, which is key for businesses managing larger customer bases.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101