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10 Contact Center Technologies You Need to Know

Fonolo

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center? UPDATED: February 2020.

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Will Robotic Process Automation Replace Human Workers?

DMG Consulting

Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA). IN THE BEGINNING, THERE WAS DESKTOP ANALYTICS.

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Smarter Bots Mean Greater Innovation, Productivity, and Value

DMG Consulting

Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA). IN THE BEGINNING, THERE WAS DESKTOP ANALYTICS.

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5 Creative Ways to Use AI for Sentiment Analysis

Lumoa

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers.

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7 sales prospecting techniques you need to succeed in 2021

Zendesk

Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. Experience: Entranced by the latest and greatest, these prospects want to be on the cutting-edge of technology. Business management and finance. Remember: prospecting is a numbers game.

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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

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Customer Experience ROI: How You Prove You Understand Customer Experience Strategy

Beyond Philosophy

an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Surveys are excellent, but they are only part of what you need to take your game to the next level. Recommendation #4: Get feedback from sources other than surveys.