Steven Van Belleghem

JANUARY 17, 2023

Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. Brian Solis is a digital analyst and anthropologist and a Global Innovation Evangelist at Salesforce. Check it here. Brian Solis.

Customer Experience 142

Customer Experience CX Innovation B2B 142

Hodusoft

NOVEMBER 27, 2024

It is a must-have for any type and size of business. In the words of Shep Hyken, world-renowned customer service and CX expert, researcher, award-winning keynote speaker, and a New York Times and Wall Street Journal bestselling author, “There is a big difference between a satisfied customer and a loyal customer.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Fonolo

JANUARY 14, 2020

He is a New York Times and Wall Street Journal bestselling author. And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . Top Pick: Two questions every customer service manager should be asking every day.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Comm100

MARCH 8, 2017

He is a New York Times and Wall Street Journal best-selling author, and the content that he posts on his Twitter might give you a glimpse as to why. Bob Thomas is the CEO of CustomerThink Corporation, an independent research and publishing firm focused on customer-centric business management. Bob Thompson. Bob_Thompson.

Customer Service 0

Customer Service Start-ups Sports Social Media 0