SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Hodusoft

NOVEMBER 27, 2024

Robust Relationship with Customers Would it be surprising to know that business organizations manage to forge robust relationships with loyal customers? When businesses manage to win their customers’ loyalty, they form a strong bond with them. You shouldn’t.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

SEPTEMBER 24, 2024

Limited touchpoints : With the “essential” plan you can add up to 5 unique touchpoints and with the “pro” one you can only add up to 7 unique touchpoints, limiting touchpoint analysis. The platform provides a wide range of tools that help businesses streamline their customer service processes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

SEPTEMBER 30, 2024

Paying extra for every new touchpoint or ad-hoc survey? So, if you are looking for LitmusWorld alternatives that offer more flexibility, affordable pricing, unlimited user accounts and touchpoints, and more – then you are at the right place! Pricing Structure: LitmusWorld charges based on the number of touchpoints and users.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. And when you know the result, you can see how well your business is doing. Now that you understand all KPIs are metrics, but all metrics are not KPIs.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52