Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. A CX platform combines all of that.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Comm100

FEBRUARY 5, 2018

Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. Within the realm of social media software is also social listening tools. engagement). Marketing (Personalization) Software.

Social Media 52

Social Media CRM Social Listening Omnichannel 52

Comm100

FEBRUARY 6, 2018

Company Seeks Social Media Software with a Focus in Marketing. Hootsuite is one of the largest and most comprehensive social media managers out there, and it’s not without reason. Their mission is to help businesses manage all their social media accounts in on place, so that they can do more with their social media.

Social Media 43

Social Media CRM Omnichannel Invoicing 43