Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. A CX platform combines all of that.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Totango

MAY 6, 2019

Organization Hierarchies is a brand new feature that allows you to model your business’ manager/ direct report relationships in Spark and leverage them throughout the application. In Spark, you can upload assets, such as slide decks and documents, directly to SuccessBLOCs and attach them to accounts and tasks/ touchpoints.

Scorecard 9

Scorecard Touchpoint Business Management CX 9

ClearAction

JULY 8, 2024

Customer-focused business management is the true aim of Chief Customer Officers. are customer-aligned in all headquarters decisions and actions as well as touchpoint decisions and actions. The most-admired brands such as Ritz Carlton, Disney, Virgin, etc.,

CX 48

CX Customer Acquisition Data Mining Customer Retention 48

ClearAction

MAY 24, 2016

Supplier Management establishes standards for qualifying as a supplier, conducts audits of product at the supplier factory or upon receipt, conducts business management and financial viability audits, provides certification levels to qualifying suppliers, and so forth. Customer Experience ROI Opportunities in B2B Touchpoints.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

Comm100

FEBRUARY 5, 2018

Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. With these marketing tools, businesses can effectively map the customer journey and engage with buyers at pivotal touchpoints. engagement).

Social Media 68

Social Media CRM Social Listening Omnichannel 68

ClearAction

NOVEMBER 18, 2015

The customer experience journey is horizontal, not vertical or confined to a single touchpoint. Therefore, winning customer experience strategies embrace cross-functional management of processes. Like all sciences, brilliance in customer experience management is the product of discovering patterns.

Customer Experience 59

Customer Experience Customer Experience Management Voice of the Customer Touchpoint 59

Zendesk

DECEMBER 21, 2021

Businesses without a customer success strategy can end up using multiple help desk software solutions for different products. The same might happen after a company acquires another business. Managing multiple support platforms puts an extra strain on the support teams. The current software lacks valuable features.

Social Media 52

Social Media AI Touchpoint Start-ups 52

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Make Your SaaS Onboarding Experience Seamless with SurveySensum – Request a Demo 3.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Comm100

FEBRUARY 6, 2018

Hootsuite is one of the largest and most comprehensive social media managers out there, and it’s not without reason. Their mission is to help businesses manage all their social media accounts in on place, so that they can do more with their social media. Company Seeks Social Media Software with a Focus in Marketing.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

Qualtrics

APRIL 28, 2020

Kristian says, “The challenge from management was to find a way to bring the online and digital side of our business on board. Previously, we’ve only ever collected CSAT for our call center channels - but we wanted to understand digital customer touchpoints.” Tryg uses a single Qualtrics dashboard for its digital business.

CX 29

CX Engineering Start-ups Touchpoint 29