CX Accelerator

JUNE 8, 2020

Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program. Sure, we know what some of the issues and challenges are, but when you hear and feel the customer’s emotion as they describe the impact an issue had on their life and business, it can be a powerful catalyst for action.

Social Media 345

Social Media VOC VOE Contact Center 345

CX Accelerator

JUNE 8, 2020

Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program. Sure, we know what some of the issues and challenges are, but when you hear and feel the customer’s emotion as they describe the impact an issue had on their life and business, it can be a powerful catalyst for action.

Social Media 182

Social Media VOC VOE Contact Center 182

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. What’s the greatest challenge Voice of the Customer (VoC) managers face? That’s the purpose of VoC. and continuing VoC education (certifications, conferences, etc.). and continuing VoC education (certifications, conferences, etc.).

VOC 54

VOC Voice of the Customer Social Media Customer Feedback 54

ClearAction

MARCH 24, 2017

Value Chain Solution to VoC ROI Lynn Hunsaker. Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. The key to VoC maturity and ROI is not sophistication or breadth of market research. See the Applied Materials example: Strategic Action on B2B VoC ).

VOC 48

VOC CXM Close the Loop Voice of the Customer 48

SurveySensum

DECEMBER 30, 2024

It helps businesses manage multi-contact, hierarchical customer structures. ChurnZero As one of the leading CustomerGauge alternatives, ChurnZero redefines how subscription businesses manage and elevate customer success. Its like having a complete toolkit for managing Voice of the Customer (VOC) data, all in one place.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

ClearAction

MARCH 23, 2015

Governance doesn’t get much airtime in customer experience management conversations and writings. It's not as exciting and it's harder to wrap your mind around than customer engagement and VoC (voice-of-the-customer) and CX (customer experience) technologies. Just what is it, anyway?

Government 86

Government Customer Experience CXM VOC 86

ClearAction

JANUARY 6, 2021

3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges. Customer experience management is what business managers do to understand and guide the matching of perceptions and performance. Relevance depends on more than accessibility.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77