10 Ways to Listen to Customers Without Surveys
CX Accelerator
JUNE 8, 2020
Sure, we know what some of the issues and challenges are, but when you hear and feel the customer’s emotion as they describe the impact an issue had on their life and business, it can be a powerful catalyst for action. That’s why ,, Schulbert Koleka , Business Manager at Standard Bank Malawi, recommends, “Initiate the conversation.
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