Bill Quiseng

NOVEMBER 1, 2023

George Washington was the first President of the United States. Of course, George Washington. Business management expert and author @Tom Peters said, “Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Because nobody can remember Number Four.

CXM 97

CXM CX Customer Journey Map Sports 97

Bill Quiseng

AUGUST 10, 2015

Or wouldn’t’ you want to know the secrets of the luxury resort properties that are frequently named in travel magazines as the very best like The Broadmoor or The Inn at Little Washington. Busy managers may complain that they have no time to read an entire book on hospitality.

Hospitality 133

Hospitality Hospitality Retail Engineering 133

Customer Bliss

JUNE 20, 2018

Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Shawn learned the importance of analyzing data in order to implement CX changes – a skill that came in handy for his current role as CXO at MedStar Washington Hospital Center, a large academic medical and trauma center in the DMV area.

Hospitality 57

Hospitality Hospitality Healthcare CX 57