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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

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25 brand experience (BX) thought leaders to follow on Twitter

Qualtrics

He’s been a keynote speaker for Audi, Apple, Nike, and Microsoft, and an Executive fellow at the University of California, Berkeley, Haas School of Business. Guy Kawasaki – Kawasaki is the Chief Evangelist at Canva, on the board of directors of Cheeze, and brand ambassador for Mercedes-Benz.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Kolin Porter.

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Revolutionizing Customer Engagement: The Rise of AI in Self-Service

Execs In The Know

Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl. The paradigm shift toward self-service isn’t just about cost reduction for businesses; it’s about meeting evolving consumer expectations.

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