PeopleMetrics

DECEMBER 5, 2017

Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. It is their responsibility to then “close the loop” by contacting the customer.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

PeopleMetrics

JUNE 16, 2016

We call that “ closing the loop.”). The third bullet, however, lists a very powerful scenario for any business. Acting on customer feedback folds the voice of the customer into business operations. You’ll find yourself compelled to continue closing the loop on customer feedback.

Close the Loop 118

Close the Loop Customer Experience VOC Voice of the Customer 118

Callminer

OCTOBER 11, 2018

With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Intercom

APRIL 20, 2021

Here are three ways to know if it’s time to invest in customer support operations (if you’re looking to scale, it probably is), and a few simple things your organization can do to get started. What is customer support operations? First and foremost: what exactly is customer support operations? Baby steps, for sure.”.

Close the Loop 78

Close the Loop Start-ups Sales Business Operations 78

Hodusoft

OCTOBER 23, 2024

Analyze Regions After industrial comparison, it’s time to compare with businesses operating in your business’s area of operation. Close the Loop In the final step, inform customers of the actions you have taken after getting their feedback. Before communicating improvements, express gratitude.

Net Promoter Score 52

Net Promoter Score Contact Center NPS E-commerce 52