Hodusoft

JANUARY 30, 2025

Addressing customer queries promptly improves first-contact resolution rates and streamlines business operations. Seamless Channel Transition Using omnichannel contact center software, businesses allow customers to switch between channels such as chat, email, social media, and voice as per their need without losing context.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Lumoa

APRIL 28, 2024

Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform. When it comes to compliance, GDPR is especially important if you are operating within the European Union.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Customer Experience Matrix

JUNE 17, 2019

From its initial base in retail and media, it has spread to new industries including travel, financial services, B2B, telecommunications, healthcare, and education. On the buyer side, CDPs are increasingly used beyond marketing to support sales, service, and business operations. The CDP market is evolving rapidly.

Compliance 83

Compliance Engineering Start-ups Retail 83

ProProfs

NOVEMBER 21, 2022

Pro tip: You can go for an easy yet feature rich LMS or Learning Management System like the ProProfs Training Maker for your onboarding, compliance training, or even succession training needs to make this possible. Operations Skills Tests. View Operations Skills Assessments. View Healthcare Assessments.

Finance 52

Finance Compliance Sales Healthcare 52

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Qualtrics offers you functional features like predictive AI, automated actions, customer experience management, business value realization, etc. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zendesk

JANUARY 18, 2024

Creating laws that emphasize transparency in AI can ensure compliance with legal requirements. For example, using AI in healthcare can help doctors make accurate diagnoses faster or suggest personalized treatments. Lush Cosmetic retailer Lush is vocal about ethical AI usage in its business operations.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Hodusoft

FEBRUARY 22, 2024

The advent of IP PBX telephony systems has revolutionized the way MSPs run their business operations and provide customer support to their clients. They deliver a wide array of services including network, application, infrastructure and security, just to name a few.

Innovation 52

Innovation Technology Technology Gaming 52