Hodusoft

AUGUST 27, 2020

Remote work is the necessity of almost all businesses across the globe. The Corona pandemic has changed the way of business operations. It has demanded social distancing and quarantine; hence, companies practice work from home for safer and smoother business operations. So, why not call centers or contact centers?

Business Operations 52

Business Operations Contact Center Business Management Customer Service 52

DMG Consulting

AUGUST 20, 2018

Contact Center Management Is Both an Art and a Science. It’s alarming how many contact centers are managed without metrics, yet running a contact center strictly by the numbers is no silver-bullet solution either. In other words, contact center management is both an art and a science.

Contact Center 89

Contact Center Scorecard Start-ups Business Operations 89

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. As technology gets smarter and more intuitive, so does the contact center that benefits from it. But how do you know which solutions are best for your operation? It’s a powerful weapon for your contact center.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Uniphore

APRIL 22, 2020

It’s fair to say COVID-19 has changed the way businesses operate. Like everyone else, call centers have been reeling from the aftermath of the coronavirus. Paul Stockford, National Association of Call Centers Research Director, raised concerns about what he called a “pretty high” risk of exposure in those working environments.

Contact Center 130

Contact Center AI Business Operations 130

Hodusoft

OCTOBER 7, 2020

Somehow the pandemic has brought lasting change for the customer engagement through the contact center software. The businesses were promoted on the ongoing customer service through remote working and video conferencing. Moreover, many contact centers have not compromised in the business operation amid the pandemic.

Contact Center 52

Contact Center Omnichannel Business Operations Innovation 52

Hodusoft

APRIL 11, 2021

HoduCC- Contact Center Software is one of the best solutions that facilitate smooth business communication while improving productivity and providing better ROI. It is a comprehensive and secure software system that assures uninterrupted, flawless, and cost-effective business communication throughout the world.

Contact Center 59

Contact Center Social Media Omnichannel CRM 59

Fonolo

MAY 7, 2015

Simply knowing how to run a call center isn’t enough for success. Not for the weak at heart, only some call center managers have the grace, tenacity, and skills to handle the extreme pressures of the contact center manager’s job. Our 7 tips for great call center management are: Talk to Your Support Agents.

Contact Center 126

Contact Center Technology Technology Start-ups 126

Hodusoft

AUGUST 20, 2020

Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to the security standards strictly. Besides, because of the pandemic of COVID-19, businesses are promoting remote work. Authentic call recording. IVR security.

Contact Center 52

Contact Center Compliance Business Growth Business Operations 52

SurveySensum

MARCH 5, 2025

Lets now understand how contact center text analytics software works. How Does Contact Center Text Analytics Software Work? This misunderstanding can lead to poor customer experiences, incorrect responses, and even lost business. Streamline your contact center activities with consolidated customer data.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. Customer service is an integral part of the business. In the time of online retail and social media, most businesses realize the hidden value in customer service and its positive correlation to business success. Engagement level.

Contact Center 52

Contact Center Social Media Omnichannel CRM 52

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. trillion USD by 2026. Promotion, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.

Contact Center 52

Contact Center Finance Omnichannel Social Media 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. Today, businesses have opened multiple communication channels for greater convenience and speed. It offers a win-win situation for both customers and businesses.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

Ameyo Callversations

MARCH 15, 2022

Within the contact center industry, remote work is emerging as an opportunity and a challenge, with supervisors having to adjust to the new norm and adapt strategies. Firms are also retraining employees to work synchronously in a remote cloud contact center environment. Understanding Contact Center Supervisor Challenges.

Contact Center 52

Contact Center Compliance Government Technology 52

Hodusoft

OCTOBER 23, 2024

Importance of Measuring NPS for BPO Contact Centers How to Benchmark NPS Tips to Conduct the NPS Survey What is Net Promoter Score (NPS)? The top quartile of organizations has an NPS of +72 or higher, while the bottom quartile of businesses has an NPS of 0 or lower. The absolute score is less important than the trend.

Net Promoter Score 52

Net Promoter Score Contact Center NPS E-commerce 52

Hodusoft

MAY 5, 2019

We have created a contact center software called HoduCC that allows you to manage large call volume with optimal customer service efficiently and effectively. Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. GUO Transportation Company Ltd. is a division of G.

Transportation 40

Transportation Contact Center Omnichannel Business Growth 40

Fonolo

MARCH 6, 2019

The Contact Center Network Group supports a vital part of the customer service industry: Call centers. Follow along as they provide webinars, events, and resources that will up your contact center game this year. Read on to learn about (and bookmark!) CCNG does just that.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Callminer

MARCH 2, 2020

There are many variables involved in handling customers’ calls efficiently enough to resolve them without need for additional contact to be made on their part. Improvement strategies targeting everything from internal business operations to technological integrations can have a powerful effect on your first call resolution rate.

Sentiment Analysis 291

Sentiment Analysis Customer Satisfaction Start-ups Technology 291

Fonolo

FEBRUARY 22, 2022

But why does call center attrition matter? Isn’t it easy enough to hire more agents at a limited cost to business operations? The call center industry skews towards a few undesirable work qualities, leading employees to leave at disproportionately high rates. Use attrition rates when making your business cases.

Contact Center 87

Contact Center Business Operations Start-ups Technology 87

Comm100

AUGUST 20, 2019

If you’re in the contact center space, chances are you already have a customer experience strategy. However, while many contact centers are able to pick out various aspects of the customer experience, which could be improved, turning these thoughts into a successful process which guarantees results is often trickier.

Contact Center 40

Contact Center Customer Experience Actionable Insights Start-ups 40

Hodusoft

MAY 26, 2022

We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. . HoduCC is recognized as the Top Call Center Software and Auto Dialer software. It also helps in providing a stellar customer experience.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Hodusoft

SEPTEMBER 14, 2022

Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations. It helps in leveling up business operations to boost revenue. In this blog, we will discuss 7 ways how multi-tenant software adds value to your business.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Hodusoft

AUGUST 15, 2024

Even though, in the last few years, employee attrition has become a huge concern for many organizations, particularly the ones in the call and contact center industry, it hasn’t always had a negative connotation. In some cases, employee attrition was good for businesses due to various strategic and economic reasons.

Contact Center 59

Contact Center Omnichannel Business Operations CX 59

Hodusoft

JUNE 1, 2022

Leverage Auto Dialer Software to Boost Call Connect Rate Most businesses make calls to prospective customers as a strategic part of their operations. In every call center and contact center software auto dialer software outbound feature helps to dial out a set of contacts automatically.

Contact Center 111

Contact Center Compliance CRM Business Operations 111

The DiJulius Group

AUGUST 21, 2024

Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. By automating tedious tasks. Read Full Article The post 168: Integrating AI and Human Expertise appeared first on The DiJulius Group.

AI 52

AI Contact Center Gaming Business Operations 52

Taylor Reach Group

NOVEMBER 17, 2017

With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. The shift of ‘easy’ calls to self-service will leave the remaining contacts challenging and difficult. Original post via ProProfs, expert opinion summary by Colin Taylor.

Omnichannel 63

Omnichannel Contact Center Government CRM 63

Hodusoft

AUGUST 24, 2022

Using a VoIP system, businesses can take advantage of features such as VoIP conferencing, which allows multiple users to participate in a conference call using their VoIP phones. VoIP as the future-ready business communication solution. Enterprise VoIP phone systems advance your business to gain a competitive edge.

Omnichannel 98

Omnichannel Contact Center Start-ups Business Operations 98

Hodusoft

SEPTEMBER 14, 2023

HoduCC's Predictive Dialer Earns Prestigious Gartner Badges In today’s highly competitive contact center software solutions industry, standing out from others can be very challenging. The recognition on Software Advice with a Gartner badge solidifies the position of HoduCC as a leading solution in the contact center software industry.

Contact Center 52

Contact Center Customer Satisfaction Innovation Omnichannel 52

Ameyo Callversations

JULY 25, 2022

Over a few years, a huge change in the business operation trends can be seen. Many businesses have started focusing on these aspects, customer handling or communication channels. Because of this, businesses are now shifting from on-premise to cloud-based communication. CCaaS Platform for Businesses. Flexibility.

Contact Center 52

Contact Center Technology Technology Start-ups 52

Taylor Reach Group

APRIL 4, 2018

With Customer Experience being a crucial factor in business operations, comes the importance of ensuring high customer satisfaction (CSAT) levels. Original post via ProProfs, expert opinion summary by Colin Taylor. A high CSAT is a indicator of customer loyalty and repurchase intentions. This differentiator will reduce customer churn.

Customer Satisfaction 68

Customer Satisfaction Contact Center Business Operations Customer Loyalty 68

Taylor Reach Group

DECEMBER 5, 2017

Contact centers, customer service and customer experience: news, views and how to's. Increasing Costs in the Contact Center Due to Increased Efficiency . Disaster Preparedness, Recovery and Business Continuity . Contact Center Technologies 2017 - Which Ones Do Companies Really Choose . Newsletter.

CEM 0

CEM Contact Center Artificial Intelligence Hospitality 0

Execs In The Know

APRIL 12, 2024

The decision to incorporate AI into contact center operations is no longer a question of if, but how. This quick setup time means that contact centers can start reaping the benefits almost immediately. As businesses grow, the volume of data that needs to be processed increases exponentially.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Hodusoft

MARCH 13, 2025

Key Highlights of HoduSoft at Convergence India Expo 2025 As a renowned name in modern business communication, HoduSoft is thrilled to showcase its cutting-edge product portfolio. This event provides the perfect platform to engage with partners, customers, and tech innovators, nurturing collaborations that drive digital transformation.

Innovation 52

Innovation Contact Center Omnichannel Social Media 52

Hodusoft

SEPTEMBER 12, 2024

At HoduSoft, we engineer specialized, sophisticated, and reliable contact center software solutions and omnichannel CX suites to enable e-commerce companies manage their customers’ data and communication. Regular Audits and Updates Regular audits are necessary to ensure smooth and consistent business operations.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Hodusoft

JULY 19, 2023

Best practices for using inbound call center software Future of inbound call center software What is Inbound Call Center Software? Inbound call center software refers to a suite of tools and technologies used to manage and handle incoming customer calls within a contact center environment.

CRM 98

CRM Compliance Customer Satisfaction Artificial Intelligence 98

Callminer

SEPTEMBER 14, 2020

Monitor and track KPIs that lead to increased business growth. Bottom Line: The role of a business analyst is to streamline and improve the call center’s functioning, increase revenue and help scale business operations. Natalya Bucuy. helpsquadusa. Natalya Bucuy is a content marketer at HelpSquad.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182