How to Improve Surveys: Amas Tenumah Interviews Martha Brooke
InteractionMetrics
NOVEMBER 11, 2024
I now live in, you know, flyover state in Oklahoma City. And from day one, I just want to tell you, as someone who led contact centers, it was always war because I would go to that representative and my supervisors and managers will sit next to this poor person and say, hey, listen, um, your NPS score was this.
52 
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