Hodusoft

DECEMBER 6, 2023

By embracing dynamic scripting, businesses operating call centers can easily improve the quality of customer relations, offering a positive place that ensures customers’ expectations are being met each time they get in touch with an agent. They are becoming more intuitive and user-friendly.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Hodusoft

FEBRUARY 6, 2024

As businesses these days look for comprehensive and innovative solutions for streamlined communication and effective customer engagement, HoduSoft’s participation in IT EXPO can be a game changer. Let’s explore the key highlights of HoduSoft in this event for businesses looking to enhance their business operations.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Hodusoft

NOVEMBER 29, 2022

With intelligent automation solutions, you can automate repetitive manual tasks and relieve your employees from the burden of managing complex business operations. Automation is fast becoming one of the top priorities for businesses across the board and call centers are no exception.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. LinkedIn : [link]. Website : [link]. Linkedin : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CommBox

JUNE 4, 2024

Visibility, measurement, personalisation, and optimisation are the four main pillars for businesses aiming to build a strong omnichannel strategy. The omnichannel communication approach is changing the game by integrating all customer touchpoints into a single platform, providing a unified and consistent experience.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

Hodusoft

FEBRUARY 3, 2022

However, it offers a range of communication features, making it an essential game-changer for many small and medium-sized businesses. If your business operates in an industry subject to regulation, You may have to record your calls. Additionally, it is genuine that the VoIP number is not just simple to set up and use.

Contact Center 52

Contact Center Customer Satisfaction Technology Technology 52

Qualtrics

APRIL 13, 2021

Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management. That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Hodusoft

FEBRUARY 22, 2024

The advent of IP PBX telephony systems has revolutionized the way MSPs run their business operations and provide customer support to their clients. MSPs need to optimize their operations to control costs while providing value to clients. Elevate Your MSP Game with The Future of Communications!

Innovation 52

Innovation Technology Technology Gaming 52

SugarCRM

MAY 30, 2024

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. This integration is not just about data, it’s about how your business can leverage this data to stay ahead in today’s fast-paced market.

Sales 26

Sales Predictive Analytics Machine Learning CRM 26

Zendesk

FEBRUARY 22, 2023

For example, a business can integrate its customer relationship management (CRM) software with an app like Shopify to have order details upfront. Benefits of omnichannel retail Incorporating omnichannel retail into your business’ operations can enable you to improve the customer experience, meet shoppers where they are, and more.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Zendesk

OCTOBER 17, 2022

But if you’re unfamiliar with this terminology and process, it can sound like just another string of business terms. In this article, we’ll unpack what sales performance management is, why it matters, and how to successfully implement this game-changing strategy into your business. What is sales performance management?

Sales 52

Sales Data Entry Construction Start-ups 52

InteractionMetrics

NOVEMBER 11, 2024

Key takeaways: NPS has become a gamed system: Companies often prioritize the score itself over genuine customer feedback, leading to data that’s not meaningful. Martha : Okay, I think in most cases, as a consumer you shouldn’t because I think it’s just a completely gamed system. Well, I mean, originally. Like, never.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. While the cause of the high turnover rate is debatable, managers can help keep agents motivated via interactive, game-like principles in different contexts. Storyline: Gamification. 3. Gamification.

Contact Center 176

Contact Center CX Social Media Omnichannel 176