Execs In The Know

MARCH 31, 2025

The key to their success was laying a solid foundation across three pillars: Cross-Functional Alignment Spirit formed a cross-functional team that included members from business operations, IT, legal, and process optimization divisions. Choose solutions that balance innovation with practicality and suit your business goals.

AI 78

AI Customer Experience Net Promoter Score Legal 78

Hodusoft

JANUARY 30, 2025

Addressing customer queries promptly improves first-contact resolution rates and streamlines business operations. Seamless Channel Transition Using omnichannel contact center software, businesses allow customers to switch between channels such as chat, email, social media, and voice as per their need without losing context.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

SugarCRM

JANUARY 30, 2019

Yesterday I hosted a webinar titled “A Blue Print for CRM Success,” where I outlined some of the key elements of planning and rolling out an effective CRM strategy. We outlined the key characteristics you will want to look for in a CRM partner and vendor. How do they fit in into CRM solution and SugarCRM?

CRM 33

CRM Invoicing Legal B2C 33

SugarCRM

DECEMBER 21, 2023

CRM tools have become a staple in all organizations around the world. But apart from elevating the customer experience, CRM tools are also designed to provide the end user and organization a more streamlined experience for their cross-departmental processes and daily tasks. Low Administration Efforts Let’s be honest.

CRM 26

CRM Compliance Legal Technology 26

SugarCRM

NOVEMBER 16, 2023

And we certainly are familiar with how different industries or niches have specific automation and business process needs. This is why robust CRM is mandatory, regardless of your niche or industry. They help you streamline standard business processes by managing approvals, sales processes, call triaging, and more.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

SugarCRM

SEPTEMBER 19, 2023

Contact relationship management (CRM), contact management system (CMS) … what’s the difference? CRMs lead up to signing the contract, and follow the relationship well after it. Moving forward over the next five years, 45% say the top priority for maximizing value from CRM will be gaining a complete view of all customer interactions.

CRM 26

CRM Outlook Legal Social Media 26

Zendesk

JANUARY 18, 2024

If your customers can’t trust your business to properly handle their personal information, it is unlikely that they’ll trust you for anything else. Plus, customer data privacy is often a legal requirement. For example, if your business has no need for a customer’s date of birth, then you shouldn’t ask them to provide it.

CX 52

CX Education Government Compliance 52