CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering Start-ups 98

SurveySensum

JULY 12, 2019

Customer experience management is crucial for your business. In fact, if you ignore the significance of great customer experience in your business operations then you might have to pay a price by losing your customers. Future is demanding and present era is flooded with unstructured data from various online or offline sources!

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

InteractionMetrics

NOVEMBER 11, 2024

So there are things that they should be able to QA, um, that have and things that they should just know in their CRM system that there’s no reason to bother you with. And they’re a little bit of a different lens, but both of that devaluing has kind of devalued how businesses operate. Then, like, then asking you.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Fonolo

NOVEMBER 17, 2020

Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points. According to Gartner, by the end of 2015, more than 40% of the top companies will be using gamification to transform their business operations.

Contact Center 176

Contact Center CX Social Media Omnichannel 176