TeamSupport

MAY 14, 2020

With so many different touchpoints factoring into customer satisfaction, from ticket response time to NPS (Net Promoter Score) and everything in between, getting actionable information in a timely way can be a challenge. This doesn’t mean you should take the easy way out when it comes to measuring customer satisfaction.

Customer Satisfaction 59

Customer Satisfaction Net Promoter Score Customer Retention NPS 59

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. The Net Promoter Score is often called " The Only Number You Need to Grow ".

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Intercom

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. But how do you live up to these expectations if your customers are on one side of the globe? Creating a customer experience that scales globally.

Net Promoter Score 116

Net Promoter Score Start-ups Customer Retention Customer Expectations 116

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Essentially, they aim to uncover how it has changed the customer’s life or business operations.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Zendesk

NOVEMBER 1, 2022

Here we’ve pulled out some clear action items to raise your service excellence, invest in your agents, and tighten your business operations. As orgs move up the maturity scale, the margin for error narrows as customer expectations increase. With any service organization, there’s always room to improve.

Net Promoter Score 52

Net Promoter Score CX AI Business Operations 52

SurveySensum

JUNE 24, 2023

In simple terms, it is all about how happy customers are with your product or service, or the overall experience they had with your company. It measures how well a company meets or exceeds customer expectations and fulfills their needs and desires. Let’s say, you want to improve your customer service experience.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

Zendesk

FEBRUARY 22, 2023

Today, customers expect to have flexible and seamless shopping experiences. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. This is where omnichannel retail comes in.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Hodusoft

NOVEMBER 1, 2022

It measures the effectiveness of customer service and also provides valuable insights into call center efficiency. Contributes to customer satisfaction Modern customers expect quick resolution when reaching out to a business. Moreover, it accelerates referrals.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Predictive Analytics CRM 52

SurveySensum

SEPTEMBER 30, 2024

Let’s dive into the depth of each tool and analyze their key features, and other offerings to better manage your customer expectations. Unlike LitmusWorld, which focuses primarily on surveys, Salesforce provides an integrated solution that helps you track and improve all aspects of customer interactions.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Fonolo

NOVEMBER 17, 2020

Which of the Following Are IMPORTANT When Receiving Customer Service? Customer service leaders tend to use a combination of KPIs to track performance, with NPS (Net Promoter Score) and CSat (Customer Satisfaction) being the most common. Customer Service Goes Mobile. 360-Degree Customer View.

Contact Center 176

Contact Center CX Social Media Omnichannel 176