Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

Customer Service 92

Customer Service AI B2C Technology 92

Comm100

FEBRUARY 9, 2021

Business Operations Manager at Fitbit Health Solutions. Read the full story here – Comm100 Live Chat Helps Canadian Blood Services Connect with Digital-First Customers. Lake Michigan Credit Union – Boosting member engagement. Today live chat is so valuable for the customer experience.”

Sales 60

Sales Social Media Manufacturing Customer Satisfaction 60

Comm100

SEPTEMBER 22, 2021

In this article, the second in a series of four, we’ll continue our journey into digital transformation in customer service by looking at the best practices for adopting a digital transformation service strategy. This immediately allows you to reach customers that your competitors relying on phone support simply can’t.

Customer Service 66

Customer Service Social Media Omnichannel Technology 66