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How to Improve Surveys: Amas Tenumah Interviews Martha Brooke

InteractionMetrics

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. I now live in, you know, flyover state in Oklahoma City. Could we learn from customers?

NPS 52