Business Operations Customer Loyalty Manufacturing Mystery Shopping 
SugarCRM
AUGUST 19, 2020
Instead of folding under the current crisis, they’ve turned their contact center (what they call their “Customer Loyalty Team”) into an “Ask Me Anything” brigade. Q: You’re well-known for helping companies bring a Ritz-Carlton caliber customer service to their business operations. Tell us more about this and why.
SurveySensum
JULY 14, 2020
After holding multiple global leadership roles within the top Customer Research organizations, Nick Lygo-Baker founded Paradigm CX Ltd. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. LinkedIn : [link] /. Website : [link].
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