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CRM stands for CustomerRelationshipManagement , and these platforms are designed to streamline front-office operations, especially customer interactions ERP stands for Enterprise Resource Planning, and these tools are designed to manage back-end operations like accounting, finance, inventory, and even HR.
There comes a time when managing your client’s databases via thousands of spreadsheets, hopping from one system to another to find leads or customer data, or navigating amongst sales opportunities by checking scribbles on Post-it notes is no longer an option. With a two-way sync, new accounts and orders are integrated from CRM to ERP.
An “All-in-One” CRM refers to a comprehensive CustomerRelationshipManagement (CRM) system that combines multiple functionalities and features into a single software solution. It aims to provide a centralized platform for managing various aspects of customerrelationships and businessoperations.
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