Remove Business Operations Remove Customer Relationship Management Remove Predictive Analytics
article thumbnail

SugarCRM & sales-i: A New Era in Revenue Intelligence

SugarCRM

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. This integration is not just about data, it’s about how your business can leverage this data to stay ahead in today’s fast-paced market.

Sales 26
article thumbnail

What is First Call Resolution (FCR): A Complete Guide

Hodusoft

In addition, it plays a key role in customer relationship management. The term refers to a call center’s capability to resolve customer issues on the very first call, without requiring any follow-up. FCR provides insight into customer satisfaction and also helps in building customer loyalty.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What Is SugarCRM?

SugarCRM

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). Who Uses SugarCRM?

CRM 26
article thumbnail

The Importance Of Custom CRM For Business Growth

SugarCRM

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. The key to custom CRMs is that you decide which of these features are important to your business.