Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. The Customer Service Institute of America supports companies and people in the US of A in strengthening their respective customer experience offerings.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Hodusoft

OCTOBER 19, 2022

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success.

Contact Center 52

Contact Center Finance Omnichannel Social Media 52

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Customer Bliss

JUNE 16, 2016

Every senior leadership team and every executive wants a good customer acquisition strategy, a good customer retention strategy, a strong lifetime value per customer, and a good overall customer experience. Figure out the terms that everyone uses, and then determine how to relate those terms back to customers.

Customer Experience 56

Customer Experience Customer Acquisition Finance Customer Retention 56

Hodusoft

DECEMBER 30, 2022

This growth highlights the importance of seamless and unified phone service in business communications, making enterprise phone systems a crucial part of modern communication systems. Investing in a modern business phone system or voice-based communication platform is essential for optimizing growth and streamlining operations.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

Retently

MARCH 14, 2023

NPS surveys focus on existing customers who have already purchased and used the product to measure their loyalty and satisfaction with the brand, including customer service, UI/UX, operations, etc. Timing Product reviews are gathered after a customer purchases and engages with the product.

NPS 136

NPS Net Promoter Score Customer Satisfaction Customer Feedback 136

CallCare

MAY 14, 2024

In modern business operations, outsourcing business services refers to the strategic practice of delegating specific business functions or processes to external service providers. Outsourcing accounting and finance functions can lead to significant cost savings and improved efficiency.

Business Services 52

Business Services Legal Compliance Innovation 52