SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This means you can quickly see how customers are feeling and respond promptly. Here’s how it helps: 1.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Retently

FEBRUARY 9, 2024

These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. This data can inform future strategies to enhance overall customer satisfaction.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

DECEMBER 2, 2021

A bigger market caters to customers hailing from diverse cultural backgrounds. As a result, their responses to surveys, especially ones that have customer satisfaction as the central theme would be extremely different. It enables businesses to pick up real-time insights about customer and employee loyalty.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

MAY 16, 2024

Market research is the process of gathering and interpreting information to deeply understand the target market, or industry, including customers, competitors, industry trends, and other relevant factors. Additionally, it helps in analyzing the feedback using an AI-powered dashboard and powerful features such as Text Analytics.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Qualtrics

APRIL 13, 2021

Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management. That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49