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5 Features to Look For in a Chatbot for Enterprises

CommBox

A key area that businesses are looking to automate is their customer communications. The average business spends significant resources on dealing with minor customer service and sales issues and this can really slow down business operations.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.