Business Operations Customer Service Customer-Centric Organization 
Shep Hyken
OCTOBER 10, 2022
Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. Not every decision, such as a price increase, is going to make the customer happy. I’m almost in agreement.
SurveySensum
JULY 2, 2023
Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others. And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others.
Zendesk
DECEMBER 1, 2020
But how to do it well often is—especially transformation supporting greater customer-centricity. Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Know thy customer. Think about customer service software.
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