Taylor Reach Group

DECEMBER 5, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. . Continue reading here . Continue reading here.

CEM 0

CEM Contact Center Artificial Intelligence Hospitality 0

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MAY 3, 2021

Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. According to the CX Trends report , companies plan to invest more in customer experience across the organization.

CX 52

CX Manufacturing Entertainment Healthcare 52