eglobalis

OCTOBER 30, 2024

AI in the workplace is transforming business operations, fundamentally altering the employee experience. Enhanced well-being. AI-driven insights into employee sentiment foster well-being, directly boosting customer satisfaction through improved service.

AI 478

AI Outlook Customer Satisfaction Technology 478

ECXO

MARCH 5, 2024

Digital transformation isn’t just about integrating digital technology into all areas of a business. It’s about creating a shift in how businesses operate and deliver value to customers. In the context of digital transformation, Design Thinking plays a pivotal role.

Innovation 294

Innovation Gaming Customer Satisfaction Start-ups 294

Comm100

DECEMBER 11, 2017

Live chat can also boost business operations by collecting contextual information that tells the agent what pages have been visited before and which products have already been viewed. A CXM’s role is to engineer the product’s life cycle, from the customer’s perspective, from beginning to end.

Customer Experience 61

Customer Experience Social Media CXM Contact Center 61

Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JULY 14, 2020

Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. She is a CX Consultant, Author, and Speaker. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60