SurveySensum

JULY 2, 2023

The tool offers multichannel distribution , including channels like email, social media, and website. Multi-channel survey distribution through channels like email, social media, and the web. NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Comm100

DECEMBER 11, 2017

Live chat can also boost business operations by collecting contextual information that tells the agent what pages have been visited before and which products have already been viewed. Social Media Support. Social media is not just for individuals. Consider your industry, too.

Customer Experience 47

Customer Experience Social Media CXM Contact Center 47

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. social media You might be wondering why social media is on the list. It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. She has over 20 years of experience in delivering CX success for local, pan African, and international organizations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. social media You might be wondering why social media is on the list. It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64