Remove Business Operations Remove Data Entry Remove ML
article thumbnail

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. This will further help in optimizing operations for better results.

article thumbnail

A Complete Guide to Customer Service Automation

Comm100

Machine Learning (ML) Uses algorithms to analyze data, identify patterns, and improve performance or make predictions without being explicitly programmed. Then, pinpoint tasks that slow down your team, like manual ticket assignment or repetitive data entry.