Intercom

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Maintain an omnichannel customer experience. Maintain an omnichannel customer experience. Prioritize meaningful customer engagement. Supercharge your support. Optimize your checkout process.

E-commerce 109

E-commerce Customer Experience Social Media Omnichannel 109

Hodusoft

JANUARY 30, 2025

Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? In this blog, you can explore everything related to omnichannel contact center software starting from what it is?

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Callminer

OCTOBER 11, 2018

In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel. There is a high chance there will be issues and the payment will fail.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

SurveySensum

MARCH 5, 2025

By analyzing omnichannel feedback , you can: Identify common issues customers face across different touchpoints. For example , an e-commerce company struggled with inconsistent customer service due to delayed agent reviews. Uncover recurring pain points that need immediate attention.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Intercom, Inc.

MAY 18, 2022

In a cookieless world, ongoing engagement across the customer lifecycle is the future of business and is the untapped area for the next generation of customer value and growth.”. Whether you are a marketer, sales rep, e-commerce manager or otherwise, shifting focus from third-party to first-party data shouldn’t be cause for alarm.

E-commerce 217

E-commerce Touchpoint Sales Start-ups 217

Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52