SurveySensum

MARCH 5, 2025

But analysis is just the first step – applying it to different aspects of your business is where the money is. Key Applications of Call Center Text Analytics Data? Be Predictive, Not Reactive Most businesses operate reactively, addressing customer issues only after they arise. Wrapping Up!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

CommBox

DECEMBER 6, 2023

We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service. This immediacy is a game-changer, as it meets the expectations of modern consumers who seek swift and efficient solutions to their concerns.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By engaging customers in fun and interactive activities, businesses can create customer experiences that drive customer engagement and customer loyalty.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

MAY 30, 2024

The recent acquisition of sales-i by SugarCRM is a game-changer in Customer Relationship Management (CRM) and Revenue Intelligence. This integration is not just about data, it’s about how your business can leverage this data to stay ahead in today’s fast-paced market. Below are the first 2 minutes of the webinar.

Sales 26

Sales Predictive Analytics Machine Learning CRM 26

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Make your tool a playground and explain the rules of the game. Why are your customers turning away from you? Learn from the best. "

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Zendesk

NOVEMBER 3, 2023

GANs are like two players competing in a game. The game consists of R2-D2 (the generator) creating images of Ewoks, the Millennium Falcon, and other things from the Star Wars universe. As they keep playing the game, R2-D2 gets better at making the images more realistic, based on C3PO’s feedback.

AI 52

AI Machine Learning Artificial Intelligence ML 52