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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

It involves incorporating elements of game-play into customer service experiences, such as rewards for customer feedback, leaderboards for customer support agents, and contests to reward customer loyalty. Make your tool a playground and explain the rules of the game. To get started, check this detailed guide to SaaS onboarding.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Make your tool a playground and explain the rules of the game. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. Still, make sure it's personalized and consistent, yet very simple experience. Learn from the best. "

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Make your tool a playground and explain the rules of the game. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. Still, make sure it's personalized and consistent, yet very simple experience. Learn from the best. "